Privacy Policy

1. Introduction

Thrive on a Dime Holistic, Inc. (“Thrive on a Dime,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy applies to users of the Thrive on a Dime website, application, coaching marketplace, and related services (collectively, the “Platform”), including coaches, clients, visitors, and other individuals who interact with our services.

2. Information We Collect

We may collect the following categories of information to operate, support, secure, and improve the Platform:

• Account and contact information: Your name, email address, mobile phone number, account credentials, contact details, and profile information.
• SMS preferences and consent records: Your SMS notification preferences, opt-in and opt-out status, consent date and time, and related messaging records.
• Coaching and matching information: Information concerning coaching goals, preferences, services of interest, availability, personality profile, and matching preferences.
• Google Calendar and connection information: If you choose to connect Google Calendar, we access and process connected-account and calendar identifiers, calendar names and settings, event scheduling metadata, OAuth access and refresh tokens, and information needed to synchronize Thrive session events. Section 4 describes the information we access and store, its permitted uses, and your choices.
• Communications and feedback: Information submitted through messages, support requests, reviews, surveys, session feedback, and Platform feedback.
• Payment and transaction information: Payments are processed by third-party payment providers. We may receive transaction amount, date, subscription status, payment status, and limited billing information. We do not store complete payment-card numbers.
• Usage and technical information: Information such as session attendance, IP address, browser type, device information, referring pages, pages visited, and interaction data.
• Cookies and similar technologies: Cookies, local storage, pixels, tags, and related technologies used for functionality, preferences, analytics, security, and advertising where permitted. See our Cookie Policy.
• Audio or video information: If a feature involves recording and the required consent is obtained, audio or video recordings may be collected for the disclosed purpose.
• Information from third parties: Information received from service providers, referral partners, user organizations, employers, or other users where permitted and relevant to providing the Platform.
• Wellness-related information: Information voluntarily provided about goals, experiences, or coaching needs, which may include sensitive or wellness-related information.

3. How We Use Your Information

• Create, maintain, and manage user accounts.
• Provide, operate, personalize, secure, and improve the Platform.
• Match users with coaches and support coaching relationships.
• Process payments, subscriptions, credits, bookings, cancellations, and related transactions.
• Provide optional Google Calendar synchronization, including adding booked sessions to connected calendars, removing Thrive-created calendar events when corresponding sessions are canceled while the calendar remains connected, and preventing conflicting coach availability from being booked.
• Provide customer support and respond to questions, requests, or concerns.
• Send operational, administrative, security, account, and service communications.
• Send marketing communications where separately authorized. SMS messages sent through our transactional notification program are not used for marketing.
• Send transactional SMS notifications when a user voluntarily opts in, including messages about in-app messages, matches, bookings, confirmations, cancellations, reminders, account activity, and important service updates.
• Conduct research, analytics, testing, and service evaluation, including through aggregated or de-identified information, except that Google Calendar data obtained through Google APIs is not used for advertising or unrelated analytics.
• Detect, investigate, and prevent fraud, abuse, security incidents, and policy violations.
• Comply with legal obligations and protect rights, property, safety, and interests.

4. Google Calendar Integration and Google User Data

Connecting Google Calendar is optional. When you authorize the connection, we use Google user data to provide the calendar synchronization and scheduling features described below. We do not receive your Google password.

Session events for clients and coaches

When a client books a Thrive on a Dime session, we may add a corresponding event to the Google calendar selected by each participant who has connected Google Calendar (their primary calendar by default). We send Google the session details needed for that event, such as its title, scheduled start and end times, description, and session location or joining link where applicable. The event is subject to the sharing settings of that Google Calendar.

If either participant cancels the session while the applicable calendar connection remains active and authorized, we may remove the corresponding Thrive-created event from that calendar. This integration is intended to manage Thrive-created session events, not to edit or delete your unrelated personal calendar events.

Calendar selection and coach availability

Coaches can choose which eligible Google calendars are used to check for scheduling conflicts and can change those selections in Account Settings. The primary calendar is selected by default. Hidden calendars and calendars that are not selected for display in Google Calendar are excluded from the available choices and conflict checks.

We use busy events from the calendars selected in Thrive on a Dime to identify conflicts with a coach’s bookable times. A conflicting session time may then be blocked in Thrive on a Dime. Calendar checks occur during relevant scheduling and availability-management activity; this is not a continuous, real-time monitoring service. The calendars used for conflict checks are selected separately from the calendar used for Thrive session events. You can choose an eligible calendar that you have permission to edit as the destination for new session events. Changing this destination does not move existing events; we retain their original calendar identifiers so that cancellation can remove them from the calendar where they were created, while the connection and permissions remain available.

Google data we access, use, and store

• Account and connection information: The connected Google account or primary-calendar email identifier, time zone, connection status and dates, OAuth access and refresh tokens, and token-expiration information.
• Calendar information: Calendar names and identifiers, owner information where supplied by Google, whether a calendar is primary, its visibility and access permissions, the calendars you select for availability checks, and your selected destination for new session events.
• Event and availability information: Calendar and event identifiers, event start and end dates and times, all-day indicators, event status, and whether an event is marked busy or available. We use and store relevant information to calculate and reconcile blocked availability.
• Thrive session synchronization information: The session details sent to Google, identifiers and links for the events we create, and information linking those events to the corresponding Thrive sessions so we can manage synchronization and cancellations.

For the external-event availability import, we request scheduling metadata rather than personal event titles, descriptions, locations, or attendee lists. Clients see the coach’s resulting bookable availability; we do not display the coach’s imported personal event details or Google credentials to clients.

OAuth credentials allow our server-side integration to access the calendars you authorize and refresh access without requiring you to sign in each time. These credentials are not displayed to other users.

Limits on use, sharing, and human access

We use Google user data only to provide or improve the calendar and scheduling features described in this section and for the limited security and legal purposes described here. These restrictions apply to information obtained directly from Google and information derived from it, including aggregated or de-identified information.

We do not sell Google user data or use or transfer it for advertising, retargeting, marketing audience creation, creditworthiness or lending decisions, unrelated analytics, or creating, training, or improving general-purpose artificial intelligence or machine-learning models.

We may share Google user data with service providers that host, process, or secure the calendar integration on our behalf, only as needed to deliver the authorized features and subject to these restrictions. Other permitted transfers are limited to security purposes, compliance with applicable law, or a merger, acquisition, or sale of assets after obtaining the user’s explicit prior consent, as permitted by Google’s applicable policies.

We do not permit people to read Google user data unless the user has affirmatively agreed to access to the specific data, or access is necessary for security purposes, such as investigating a bug or abuse, or to comply with applicable law. Our employees, agents, and service providers must comply with these restrictions.

Disconnecting and revoking access

You can disconnect Google Calendar in Thrive on a Dime Account Settings. A successful disconnect revokes the Google authorization associated with the connection, removes active OAuth credentials from the connection record, stops calendar synchronization, and clears the availability blocks derived from that connection. If revocation cannot be completed, the app reports that the disconnect was unsuccessful so you can try again.

You can also remove Thrive on a Dime’s access through your Google Account connections settings. Removing access in Google prevents further authorized access, but does not itself delete information already stored by Thrive on a Dime.

Disconnecting does not automatically remove previously created events from your Google Calendar. Those events may remain, and a Thrive session canceled after disconnection may not be removed from Google Calendar automatically. You can manage any remaining events directly in Google Calendar.

Stored data after disconnection and deletion requests

Disconnecting is not the same as deleting all previously stored Google-derived information. Imported scheduling metadata, calendar names and selections, connection history, and records linking Thrive sessions to Google events may remain in our systems after disconnection. We no longer use that disconnected account to fetch new events or block availability.

We retain this information only as reasonably necessary for the calendar and scheduling purposes described above, to investigate synchronization or security issues, or to meet applicable legal obligations. Disconnecting does not automatically delete previously stored scheduling metadata or synchronization records. You may request deletion by contacting hello@thriveonadime.io. We may verify your identity, remove information that is no longer needed, and retain only information necessary for an applicable legal obligation or another purpose permitted under this section. Deleting Google-derived information does not automatically delete your separate Thrive account or booking records.

5. Analytics, Advertising, and Audience Measurement

We may use analytics and advertising technologies, including Google Analytics, Google Tag Manager, Google Tag, the Meta Pixel, and Meta Custom Audiences, to understand website activity, measure interactions and campaign performance, create audiences for future advertising, and deliver or prepare relevant advertising.

These technologies may collect browser or device identifiers, IP address, pages viewed, referring information, and website interactions. Where required by applicable law, nonessential analytics and advertising technologies are used only after the user makes the required consent choice. Additional information is available in our Cookie Policy.

Google Calendar data obtained through Google APIs is not provided to advertising platforms, used to create advertising audiences, or used for advertising or retargeting.

6. How We Share Your Information

• With coaches and users: Information reasonably necessary to facilitate matching, scheduling, communication, service delivery, and the coaching relationship.
• With user organizations: Where applicable, aggregated or de-identified data and limited engagement metrics for service evaluation, without private coaching-session content unless authorized or legally required.
• With service providers: Vendors supporting hosting, communications, analytics, security, payment processing, scheduling, and customer support, subject to appropriate contractual obligations.
• For legal and safety reasons: To comply with law, legal process, or governmental requests; enforce agreements; or protect rights, safety, and property.
• In connection with a business transaction: As part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable law.
• With your direction or consent: When you direct or authorize a specific disclosure.

We do not sell personal information in exchange for monetary compensation.

Google user data is subject to the more specific limitations in Section 4. The general sharing categories in this section do not authorize uses or transfers of Google user data that are prohibited by Google’s applicable user-data policies.

7. SMS/Text Message Privacy and Choices

When you voluntarily opt in, we may use your mobile phone number to send recurring transactional messages about in-app messages, coach or client matches, scheduled sessions, booking confirmations, cancellations, reminders, account activity, and important service updates.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Opting in is voluntary and is not a condition of purchasing or using Thrive on a Dime’s services. For more information, review our Terms and Conditions and SMS Consent and Opt-In Information.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information; object to or restrict certain processing; withdraw consent; opt out of certain marketing; or appeal certain privacy decisions.

You may disconnect Google Calendar at any time through your Account Settings. You may also contact us to request deletion of Google-derived information retained by Thrive on a Dime, subject to applicable legal obligations and permitted retention.

To submit a request, contact hello@thriveonadime.io. We may need to verify your identity before completing certain requests.

9. Security and Data Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Platform, fulfill the purposes described in this Policy, comply with legal and accounting requirements, resolve disputes, and enforce agreements. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

Google OAuth credentials are used to maintain an authorized calendar connection. A successful disconnect revokes the associated Google authorization and removes active credentials from the connection record. Other Google-derived information is subject to the specific retention and deletion provisions in Section 4; the general retention provisions in this section do not expand the permitted uses of Google user data.

10. Children’s Privacy

The Platform is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we learn that we have done so, we will take reasonable steps to delete it.

11. International Data Transfers

Thrive on a Dime is based in the United States. Information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. Where required, we use appropriate safeguards designed to protect personal information during international transfers.

12. Third-Party Services and Links

The Platform may contain links to third-party websites, applications, or services. This Policy does not govern third-party privacy practices. We encourage you to review their policies.

Your use of Google Calendar is also governed by Google’s applicable terms and Privacy Policy. Our handling of Google user data is described in Section 4.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and may provide additional notice when a change is material.

14. Contact Information

Thrive on a Dime Holistic, Inc.
Email: hello@thriveonadime.io